Question 1

The package shows as delivered, but I haven't received it: what should I do?

Accepted Answer

The package shows as delivered, but I haven't received it: what should I do?

We're sorry for the inconvenience 🙏 It sometimes happens that the tracking shows ""Delivered"" even though the package is not yet in your hands (delivery to a third party, drop-off at a nearby point, early courier update, etc.). Here is what to do, in order ✅

1) Check these things immediately (2 minutes)

Check whether the package was left with a doorman/reception or a neighbour/family member.
Look around: entrance, garden, garage, courtyard, any delivery points.
If the tracking shows a PUDO / pickup point, go there to check.

2) Wait a few hours (it often resolves itself)

In some cases the courier marks it as ""delivered"" and the actual delivery happens within a few hours (or by end of day). || 💡 Useful tip If the tracking was updated recently, wait 2–6 hours and check again: the package often arrives shortly after.

3) If it still hasn't arrived after 24 hours, contact us immediately

Open a support request so we can act quickly with the courier. Please have the following info ready:

Order number
Full name on the intercom
Full delivery address
Phone number
(if possible) screenshot of the tracking

👉 Request assistance for a delivered but not received package

What happens next

Once we receive y

Question 2

Can I request an invoice for my company?

Accepted Answer

Can I request an invoice for my company?

Yes, of course! If you purchase as a company on alberoshop.it, you can request an invoice simply during checkout.

How to request the invoice at the time of purchase

When filling in the billing details, simply enter:

Company name
VAT number

Once the order is completed, the invoice will be automatically issued at the time of processing.

Important information If the Company and VAT number fields are not filled in at checkout, a simple purchase receipt will be issued and it will not be possible to automatically generate the invoice.

Did you forget to enter your VAT number?

No problem! If the order has already been placed without tax details, you can request the invoice by providing:

Order number
Company name
VAT number
SDI code or PEC

Fill in the contact form here: https://alberoshop.it/en/contatti

In summary

The invoice is available for all business purchases
Just enter the tax details at checkout
If missing, a simple receipt will be issued
You can still request it shortly after the order

Question 3

Product availability and dispatch times on alberoshop.it

Accepted Answer

Product availability and dispatch times on alberoshop.it

On alberoshop.it every product has a promised delivery date calculated on its actual availability. You can always find it in the green box on the product page (below ""Add to cart"") and in the cart, updated automatically.

That date is the reliable reference for your order. It already takes into account the availability of the products you are purchasing, so it is more accurate than any generic estimate.

How availability works

We work with both our own warehouse and external logistics, so times vary depending on the individual product:

Product available in stock It is prepared and shipped quickly, generally within 24/48 working hours.

Product to be sourced Some items are ordered based on actual demand, to guarantee you original products at the best prices. In these cases the times are longer and are always shown transparently in the delivery date on the product page, before purchase.

Couriers

We ship with Corriere Espresso (UPS, TNT, DHL, Bartolini), with full coverage across the entire territory, including the most difficult locations to reach.

Where to always check your order date

Check the promised delivery date:

on the product page, in the green box below ""Add to cart""
in the cart, updated automatically
in the order confirmation email you receive after purchase

In brief

Every product has a promised delivery date, calculated

Question 4

Can I receive a copy of the invoice?

Accepted Answer

Can I receive a copy of the invoice?

Yes, of course. We can send you a copy of the invoice quickly, directly via chat.

How to request it

Write to us in chat providing:

your order number
if purchasing as a company, also company name, VAT number and SDI code or PEC

Our team will verify the order and send you the invoice as soon as possible.

Useful information

If you correctly entered your company details during checkout, the invoice is automatically issued at the time of order processing. If you didn't enter them or need a copy, no problem: just write to us in chat.

The copy request must be made within 7 days from the purchase date.

Question 5

I am a foreign company: can I purchase VAT-exempt?

Accepted Answer

I am a foreign company can I purchase VAT-exempt?

Yes, it is possible to purchase on Alberoshop.it in VAT exemption if your company is registered in the European VIES system (VAT Information Exchange System).

VAT exemption is only available for companies with a valid and active VAT number within the European Union.

Key requirement: VIES registration

To be able to purchase VAT-exempt, your VAT number must be:

active
valid
registered with VIES

You can independently verify your status here: https://ec.europa.eu/taxation_customs/vies

What to do before purchasing

Before completing the order, contact us via the form: https://alberoshop.it/en/contatti Providing:

VAT number
Company name
reference (if applicable) to the order or products of interest

Our team will verify the validity of the VAT number and enable you to purchase VAT-exempt.

VAT verification required By law, every VAT-exempt purchase must be verified through the official European Commission system (VIES). Only after confirming validity will we be able to process the order without VAT.

If the VAT number is not valid

If your VAT number:

is not registered with VIES
appears inactive
has inconsistent data

it will not be possible to apply VAT exemption until regularisation with your tax authority, but it will be possible to purchase with a regular invoice at 22%.

Any questions?

If you are unsure about your tax situation or want assistance before purchasing, contact us: ht

Question 6

Where is my order? How to track the shipment

Accepted Answer

Where is my order?

If you are waiting for your order and want to know where the shipment is, here's how to check it in a few seconds.

Check the shipment tracking

As soon as your order is handed to the courier, you will receive an email with the tracking link. By clicking on the link you can see in real time where the parcel is and the expected delivery date.

You can also find the tracking in your Alberoshop account, in the My orders section.

Can't see the tracking yet?

If the code is not yet available, it is usually because:

the order is being prepared
the product has specific dispatch times, indicated on the product page

In these cases the shipping code will be updated shortly. It can also happen that the courier takes a few hours to activate the link after pick-up: if it doesn't work immediately, wait 1-2 hours and try again.

Need help?

If several days have passed or you have doubts about the order status, write to us in chat providing:

order number
product name purchased

An operator will check immediately for you.

Do you just want to know the expected date?

If you are interested in the delivery date and not the tracking, you can find it in your order confirmation email. Read When does my order arrive?

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