Question 1

I received a broken item, what should I do?

Accepted Answer

"# I received a broken item, what should I do?

We're truly sorry for the inconvenience 🙏 We prepare every shipment with great care, but it can happen, rarely, that a product arrives damaged during transport. Don't worry: we'll resolve everything in a simple and fast way ✅

📦 What to do immediately

To help us intervene quickly, we ask you to:

indicate the order number
specify which product arrived broken (name or code)
send 1–3 clear photos of the damage and the packaging

With this information we will be able to immediately verify what happened.

🚀 What happens next

Once we receive the report: ✔ our team checks the problem ✔ we manage the solution as quickly as possible ✔ you will receive updates directly in chat No stress and no complications 💙

|| 💡 Useful tip

Clear photos of the damaged product and packaging help us greatly speed up the handling of the case.

||| ⏳ Have you already submitted a support request?

We have received your message and will reply as soon as possible 🙌 Sending multiple requests for the same issue can slow down management. Just wait for the reply to your first report, we've got it covered!

✅ In summary

report the damage in chat
send order number and photos
we'll take care of everything

Simple, fast and hassle-free.

👉 Open the chat and write to us"

Question 2

Is there a minimum spend for free shipping?

Accepted Answer

Is there a minimum spend for free shipping?

At the moment there is no minimum spend to automatically get free shipping on alberoshop.it.

This is because we ship bulky and fragile products, which require professional packaging and the utmost care to arrive intact at your home.

🚚 How much does shipping cost?

Shipping starts from 5.90 €. It may increase slightly only in the case of remote areas, islands or particularly bulky parcels, and it covers secure transport plus specialised packaging.

🎁 Products with free shipping

Many items on the site already have Free Shipping, with no need to reach any minimum spend. You can recognise them by the green badge "Free Shipping 🚛" and they are shipped free even if purchased individually.

📦 Why isn't shipping always free?

On alberoshop.it the priority is product protection: professional artisan packaging and safe delivery. We mainly ship bottles, glass and delicate items, so we use specific materials and dedicated staff. The small shipping cost is there to guarantee that your parcel arrives intact and without surprises.

✅ In summary

There is no minimum spend for free shipping
Shipping starts from 5.90 €
Many products already come with free shipping
The cost is there to guarantee safety and quality

Question 3

I received a missing item, what should I do?

Accepted Answer

"# I received a missing item, what should I do?

We're sorry for the inconvenience 🙏 We'll help you immediately to verify and resolve the situation as quickly as possible. It can rarely happen that an item is forgotten during order preparation, but don't worry: we'll take care of it.

📦 What to do immediately

To proceed quickly, send us* in chat*:

the order number
indicate which item is missing
if possible, a photo of the package and the received contents This information allows us to immediately check what happened.

🚀 What happens next

Once we receive the report: ✔ Our team verifies the order ✔ We identify the error quickly ✔ We update you directly in chat with the solution Always in a simple and stress-free way. 💙 We're here to help you and resolve everything as soon as possible!

👉 Open the chat and write to us"

Question 4

What payment methods are accepted?

Accepted Answer

What payment methods are accepted?

On Alberoshop.it you can purchase in a simple, secure and flexible way thanks to several certified payment methods. Every transaction is protected according to the highest security standards.

Cards and digital payments

You can pay with:

Credit and debit cards (Visa, Mastercard, American Express, Postepay and cards enabled online)
PayPal
Apple Pay
Google Pay
Satispay

All card payments are processed through secure and certified circuits.

Bank transfer

If you prefer, you can choose bank transfer directly during checkout. At the end of the order you will find:

amount to pay
bank details
payment reference to use

Once payment is received we will proceed with processing the order.

Interest-free instalment payment

With Scalapay you can split your purchase into 3 monthly instalments with no extra costs.

How it works:

Select Scalapay at checkout
Quick registration with immediate approval
The amount is divided into three monthly instalments

If instalments are paid by the due dates, there is no interest.

Payment security

Your data protection is our priority. All transactions go through certified platforms like PayPal and HiPay. Alberoshop.it does not store or directly manage card payment data. All sensitive pages are protected by secure HTTPS connection.

Why we don't accept cash on delivery (COD)?

We have chosen not to use COD in order to offer a safer and more efficient service. The main reasons

Question 5

Where do I find the tracking for my order?

Accepted Answer

Where do I find the tracking for my order?

When your order is shipped, you will automatically receive an email with the courier tracking link. From there you can follow the delivery status in real time 📦

📩 Check your email first

The tracking is sent to the address used during purchase. We recommend also checking Junk mail / Spam and Promotions (Gmail): the email often ends up there by mistake.

👤 You can also find it in your account (if registered)

If you have created an account on alberoshop.it:

Log in to your profile
Go to My orders
Open the shipped order
You will find the button with the courier tracking

|| ⏳ Tracking not active yet? Sometimes the courier takes a few hours to activate the link after picking up the parcel. If the code doesn't work immediately, wait 1-2 hours and try again: it will update automatically.

❗ Received nothing?

If after shipping you can't find the email, the tracking doesn't arrive, or you have doubts, write to us in chat with the order number and we will help you straight away.

⏳ If you have already written to us in chat about this, please don't open another request: we reply to the oldest messages first and you normally receive an answer within 24 working hours.

✅ In brief

✔ Tracking arrives via email when shipped ✔ Also check spam and promotions ✔ If registered you can find it in your account ✔ If missing, write to us and we will sort it immediately

👉 [**Open the chat and write

Question 6

The wine tastes corky or has a strange flavour: what to do

Accepted Answer

The wine tastes corky or has a strange flavour: what to do

The corky taste is a rare but possible defect: it can appear in a small percentage of bottles even when the wine has been stored correctly. If you think the bottle you received has this problem, follow these steps.

What to do immediately

Keep the original bottle, even if it has already been opened or partially consumed.
Write to us in chat with the order number.
Describe the defect, indicating if possible the name of the wine and the product code (SKU). If you don't know where to find it, read Where is the product code.

You are already in the support chat: no need to open other requests. An operator will check the case and reply to you here in chat as soon as possible.

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