Where is my order ?

You can check the status of your order in two ways

Are you registered? Log in to your account and enter the My Orders section you will find the history of all your orders and their status.
Not registered? (register now here: https://www.alberoshop.it/customer/account/create) Contact us for more info on your order --> Contact us

||| 🆘 Have you already sent an assistance request? Please, we have received your request and will respond as soon as possible, sending message after message will only cause confusion wait for the reply to your first message, it will arrive soon, I promise!

|| I created an account later/after my purchase We can't link your order to your account, so we always recommend registering, creating an account and then ordering :)

Question 2

I received a broken item, what should I do?

Accepted Answer

I received a broken item, what should I do?

We carefully pack each of our items, but from time to time, as these are delicate items, it may happen that some items arrive damaged during transport. In these cases, don't worry, we'll replace it for free, here's how:

[ℹ️ Click here to request a replacement

](https://go.crisp.chat/chat/embed/?website_id=8b9004b7-e00d-4eb2-a782-cd9a8850582f)

| 💡 Trust me, if you received something broken we will find the solution The form above will ask you for information and images, follow the entire procedure and we will reply and solve the problem as soon as possible

||| 🆘 Have you already sent an assistance request?

Please, we have received your request and will respond as soon as possible, sending message after message will only cause confusion wait for the reply to your first message,** it will arrive soon, I promise!**

Question 3

Is there a minimum spend for free shipping?

Accepted Answer

Is there a minimum spend for free shipping?

We sell and ship bulky and highly fragile items, the care with which we carry out a shipment is obsessive to ensure that your package arrives intact. This is why we are unable to guarantee a minimum threshold for which to reset shipments

Our shipments start from a very small sum: €5.90 to then increase by a maximum of a few euros if sent to disadvantaged areas or some islands.

Products with Free Shipping

Many items, however, have the FREE Shipping 🚛 banner in ${color}#92aa44 > these products are at Free Shipping without reaching any minimum purchase

product with free shipping

Question 4

Where can I find the tracking of my order?

Accepted Answer

Where can I find the tracking of my order ?

The tracking code relating to your shipment is sent, at the time of shipment, to the e-mail address with which you made the purchase.

Also check your junk mail and spam, if you don't find it, fill out the form on the Contacts page (click here) indicating the problem, one of our operators will give you every information you need.

|| 🚚 Tracking not active

We send the email with the tracking immediately after collection by the courier, but the tracking may still be not active Each courier has activation times, just check back after a couple of hours and it will definitely work 💪🚚

||| 🆘 Have you already sent an assistance request?

🙏 Please, we have received your request and will respond as soon as possible, sending message after message will only cause confusion wait for the reply to your first message, it will arrive soon, I promise!

Question 5

When does my order arrive?

Accepted Answer

When does my order arrive ?

If the package has been shipped, check the tracking we sent you by email (p.s. also check in spam)

While if it hasn't been shipped yet or you don't know Contact us for more info on your order --> Contact us

||| 🆘 Have you already sent an assistance request?

Please, we have received your request and will respond as soon as possible, sending message after message will only cause confusion wait for the reply to your first message, it will arrive soon, I promise!

|| 🕦 After making the purchase, wait at least 48h before asking where the order is

Question 6

Can I request an invoice for my company?

Accepted Answer

Can I request an invoice for my company?

Of course, if you are a company you can easily purchase and request an invoice. In the final phase of the purchase, in the section relating to the billing address, you must fill in the fields ""Company"" and ""VAT number"" and an invoice will be issued automatically when your order is processed.

|| Invoice issue Remember to fill in the two fields ""Company"" and ""VAT number"" during the purchase, otherwise we will issue a Purchase Receipt if you have forgotten to fill in the two fields, fill in the form immediately indicating your data and order number.

||| Forgot to indicate the VAT number? If you forgot to indicate your VAT number during the purchase process --> Contact us now!

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