Question 1

The package shows as delivered, but I haven't received it: what should I do?

Accepted Answer

The package shows as delivered, but I haven't received it: what should I do?

Q: Do I need to register to make a purchase?

<h1 id="doineedtoregistertomakeapurchase">Do I need to register to make a purchase?</h1> <p>No, <strong>registration is not required</strong> to make a purchase on alberoshop.it ✅ You can complete your order as a guest too, in a simple and fast way.</p> <h2 id="whyisitworthcreatinganaccount">🎯 Why is it worth creating an account?</h2> <p>By registering you have access to many useful features:</p> <ul> <li>📦 Order history always available</li> <li>📍 Saved addresses for faster checkout</li> <li>❤️ Wishlist</li> <li>🎁 Loyalty programme and exclusive benefits</li> <li>🔄 Simplified returns management</li> </ul> <p>|| 💡 Creating an account takes only a few seconds and you can do it whenever you want, even after your first order.</p> <p>Want to create it now? You can <a href="https://alberoshop.it/en/account/register">register here</a>, or read <a href="https://supporto.alberoshop.it/en/article/how-to-create-an-account-on-alberoshopit-1jvttll/">How to create an account on alberoshop.it</a></p>

We're sorry for the inconvenience 🙏 It sometimes happens that the tracking shows ""Delivered"" even though the package is not yet in your hands (delivery to a third party, drop-off at a nearby point, early courier update, etc.). Here is what to do, in order ✅

1) Check these things immediately (2 minutes)

Check whether the package was left with a doorman/reception or a neighbour/family member.
Look around: entrance, garden, garage, courtyard, any delivery points.
If the tracking shows a PUDO / pickup point, go there to check.

2) Wait a few hours (it often resolves itself)

In some cases the courier marks it as ""delivered"" and the actual delivery happens within a few hours (or by end of day). || 💡 Useful tip If the tracking was updated recently, wait 2–6 hours and check again: the package often arrives shortly after.

3) If it still hasn't arrived after 24 hours, contact us immediately

Open a support request so we can act quickly with the courier. Please have the following info ready:

Order number
Full name on the intercom
Full delivery address
Phone number
(if possible) screenshot of the tracking

👉 Request assistance for a delivered but not received package

What happens next

Once we receive y

Question 2

When does my order arrive? How to find the delivery date

Accepted Answer

When does my order arrive?

If you have already placed the order, the delivery date is the one you saw at the time of purchase and it is shown in your order confirmation email. That is the promised date for your delivery.

Where to find the delivery date

In the order confirmation email you received after purchase
In your account, in the My orders section

Do you want to track the shipment?

As soon as the parcel is handed to the courier you will receive an email with the tracking code, which you can use to follow the delivery in real time. You can find all the details in Where is my order?

Has the date already passed?

If the date shown in your order confirmation has already passed, write to us in chat with the order number: we will immediately check the shipment status for you.

Haven't ordered yet?

If you are still evaluating the purchase and want to know how long a product takes to arrive, read Product availability and dispatch times: you will find how times work before you buy.

Question 3

Why we don't accept cash on delivery (COD)

Accepted Answer

Why we dont accept cash on delivery COD

To offer a safer, more efficient and sustainable service, Alberoshop.it has chosen not to use cash on delivery. This decision allows us to guarantee faster shipments, lower costs and better protection for all customers.

The main reasons

Over the years, cash on delivery has generated:

numerous unjustified package refusals
high storage and return costs
logistical waste, especially for fragile products

All of this negatively affected the service and final prices.

Digital payments are safer today

Contrary to what many think, cash on delivery is not the safest method. Today systems like:

certified payment cards
PayPal
Scalapay

offer advanced protections for the customer, full traceability and coverage in case of problems.

Benefits for you as a customer

Thanks to digital payments we can:

ship faster
reduce logistics costs
offer more competitive prices
guarantee greater security in purchases

Any questions about payment?

If you're unsure which method to choose or have issues during checkout, write to us in chat. Our team is available to help you immediately.

Question 4

Can I request an invoice for my company?

Accepted Answer

Can I request an invoice for my company?

Yes, of course! If you purchase as a company on alberoshop.it, you can request an invoice simply during checkout.

How to request the invoice at the time of purchase

When filling in the billing details, simply enter:

Company name
VAT number

Once the order is completed, the invoice will be automatically issued at the time of processing.

Important information If the Company and VAT number fields are not filled in at checkout, a simple purchase receipt will be issued and it will not be possible to automatically generate the invoice.

Did you forget to enter your VAT number?

No problem! If the order has already been placed without tax details, you can request the invoice by providing:

Order number
Company name
VAT number
SDI code or PEC

Fill in the contact form here: https://alberoshop.it/en/contatti

In summary

The invoice is available for all business purchases
Just enter the tax details at checkout
If missing, a simple receipt will be issued
You can still request it shortly after the order

Question 5

Do I need to register to make a purchase?

Accepted Answer

Do I need to register to make a purchase?

No, registration is not required to make a purchase on alberoshop.it ✅ You can complete your order as a guest too, in a simple and fast way.

🎯 Why is it worth creating an account?

By registering you have access to many useful features:

📦 Order history always available
📍 Saved addresses for faster checkout
❤️ Wishlist
🎁 Loyalty programme and exclusive benefits
🔄 Simplified returns management

|| 💡 Creating an account takes only a few seconds and you can do it whenever you want, even after your first order.

Want to create it now? You can register here, or read How to create an account on alberoshop.it

Question 6

Can I receive a copy of the invoice?

Accepted Answer

Can I receive a copy of the invoice?

Yes, of course. We can send you a copy of the invoice quickly, directly via chat.

How to request it

Write to us in chat providing:

your order number
if purchasing as a company, also company name, VAT number and SDI code or PEC

Our team will verify the order and send you the invoice as soon as possible.

Useful information

If you correctly entered your company details during checkout, the invoice is automatically issued at the time of order processing. If you didn't enter them or need a copy, no problem: just write to us in chat.

The copy request must be made within 7 days from the purchase date.

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