Articles on: Rotture & Errori

I received the wrong item, what should I do?

We're sorry for the error 🙏
We know how important it is to receive exactly what you ordered and we'll help you immediately to resolve everything as quickly as possible.

📦 What to do immediately

To allow us to quickly verify what happened, send us directly here in chat:

📎 The order number
📸 One or more photos of the received item, of the package and of the shipping label
📝 Indicate which product you had ordered and which you received by mistake

🚀 What happens next

Once we receive all the information:
✔ Our team immediately verifies the error
✔ We update you directly in chat
✔ We organise the quickest solution (replacement or other procedure)
No extra costs and no stress for you 💙

💡 Useful tip

Clear photos and complete information allow us to resolve the situation much more quickly.

⏳ Have you already written in chat about this issue?

We have received your request and will reply as soon as possible 🙌
Sending multiple messages for the same order can slow down management, just wait for the first reply.

✅ In summary

✔ Write to us in chat
✔ Send order number + photos
✔ We'll help you resolve it right away
Simple, fast and hassle-free.

👉 Open the chat and write to us

Updated on: 08/07/2026

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