I received a broken item, what should I do?

"# I received a broken item, what should I do?

We're truly sorry for the inconvenience 🙏
We prepare every shipment with great care, but it can happen, rarely, that a product arrives damaged during transport.
Don't worry: we'll resolve everything in a simple and fast way ✅

📦 What to do immediately

To help us intervene quickly, we ask you to:

indicate the order number
specify which product arrived broken (name or code)
send 1–3 clear photos of the damage and the packaging

With this information we will be able to immediately verify what happened.

🚀 What happens next

Once we receive the report:
✔ our team checks the problem
✔ we manage the solution as quickly as possible
✔ you will receive updates directly in chat
No stress and no complications 💙

💡 Useful tip

Clear photos of the damaged product and packaging help us greatly speed up the handling of the case.

⏳ Have you already submitted a support request?

We have received your message and will reply as soon as possible 🙌
Sending multiple requests for the same issue can slow down management.
Just wait for the reply to your first report, we've got it covered!

✅ In summary

report the damage in chat
send order number and photos
we'll take care of everything

Simple, fast and hassle-free.

👉 Open the chat and write to us"

Updated on: 08/07/2026

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