An item is missing from my parcel, what should I do?

We are sorry for the inconvenience 🙏 We will help you check and sort it out as quickly as possible. On rare occasions an item can be forgotten while preparing the order, but no worries: we take care of it.

📦 What to do now

Open the request on our support portal, selecting "Missing parts or accessories":

👉 Open a support request

The form will ask you for:

• your order number
• which item is missing and in what quantity
• a photo of the parcel and of the contents you received

🚀 What happens next

• ✔ our team checks the order
• ✔ we identify the mistake quickly
• ✔ you receive a reply within 24-48 working hours with the solution

💙 We are here to help and sort everything out as soon as possible.

⏳ If you have already opened a request for this case, please do not open another one: requests are handled in order of arrival and opening more than one only slows down the resolution.

✅ In short

• Open the request on the support portal
• Provide order number, the missing item and a photo of the parcel
• We reply within 24-48 working hours

If part of your order has not been shipped yet or the parcel has not arrived, do not use the portal: write to us in the chat and we will check the shipment status together.

👉 Open the chat

Updated on: 18/08/2026