I received a missing item, what should I do?

"# I received a missing item, what should I do?

We're sorry for the inconvenience 🙏
We'll help you immediately to verify and resolve the situation as quickly as possible.
It can rarely happen that an item is forgotten during order preparation, but don't worry: we'll take care of it.

📦 What to do immediately

To proceed quickly, send us*** in chat***:

• the order number
• indicate which item is missing
• if possible, a photo of the package and the received contents

This information allows us to immediately check what happened.

🚀 What happens next

Once we receive the report:
✔ Our team verifies the order
✔ We identify the error quickly
✔ We update you directly in chat with the solution
Always in a simple and stress-free way.
💙 We're here to help you and resolve everything as soon as possible!

👉 Open the chat and write to us"

Updated on: 08/07/2026