How to Make a Return?

If you need to return a product purchased on alberoshop.it, you can do so simply and quickly directly through our chat support.
Here you'll find all the useful information

When you can make a return

You have time to request a return within:

• within 30 days from receipt of the order for the standard procedure

In particular:

• Wrong or defective product: we take care of it (no return needed)
• Product not matching the description: dedicated assistance
• Change of mind: return is possible, with shipping costs at the customer's expense

How to request a return

To start the request, simply contact the chat support providing:

• Order number
• Reason for the return (wrong, defective or change of mind)
• Any photos of the product if defective or incorrect

An operator will verify everything and guide you step by step.

Have you received a broken product?

In this case no return is needed.
A free replacement is provided

Have you already submitted a support request?

We have received your message and will reply as soon as possible
Sending multiple requests for the same issue can slow down the process.
Just wait for the reply to your first report, we've got it covered!

In summary

• Returns must always be requested via chat
• Order number and reason are required
• Wrong or defective products are handled as a priority
• For broken products, a free replacement is provided

Simple, fast and stress-free

Updated on: 08/07/2026