The wine tastes corky or has a strange flavour: what to do

A corky taste is a rare but possible flaw: it can appear in a small percentage of bottles even when the wine has been stored correctly.

If you think the bottle you received has this problem, follow these steps.

🍾 What to do now

1. Reseal the bottle with the original cork, even if it has already been opened or partly consumed.
2. Open a request on our support portal, selecting "Faulty or not working item".
3. Describe the flaw, giving the name of the wine and the product code (SKU) if possible. If you are not sure where to find it, read Where is the product code (SKU)?.

👉 Open a support request

The form will ask you for the order number, the product concerned and, if possible, a photo of the label and the cork.

🚀 What happens next

An operator assesses the case and replies within 24-48 working hours with the solution.

⏳ If you have already opened a request for this bottle, please do not open another one: requests are handled in order of arrival.

✅ In short

• Reseal the bottle with the original cork
• Open the request on the portal choosing "Faulty or not working item"
• Provide the wine name, product code and order number
• We reply within 24-48 working hours

If you have other questions about your order, for example about shipping or a delivery that has not arrived yet, feel free to write to us in the chat.

👉 Open the chat

Updated on: 18/08/2026