How to contact us
How to contact us
📦 Have you already received your order and there is a problem?
If the product arrived damaged, faulty, wrong or incomplete, or if you want to return it, open a request on our support portal: it is the fastest route, because it collects all the details and photos we need straight away.
An operator takes charge of the request and replies within 24-48 working hours.
💬 For everything else: the chat
For questions before buying, shipping information, orders that have not arrived yet, cancellations, invoices or quotes, the fastest way to reach us is the chat on the website: it is the channel we handle as a priority.
💬 Write to us in the chat and tell us about your case.
⏱ Response times
We normally reply within 24 working hours. If you have already sent a request, please wait for the answer: sending several messages about the same issue slows the support down, because we give priority to the oldest requests.
📌 Alternatively
If you prefer, you can also contact us through:
- 📧 Email: assistenza@assistenza.alberoshop.it
- 📞 Phone: +39 081 278 3137
- 📩 Facebook and Messenger
- 📲 Telegram
✅ To help us solve it faster
Always include your order number and a clear description of the problem. That way we can act right away 🚀
👉 Open the chat and write to us
Updated on: 18/08/2026
Thank you!