> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://supporto.alberoshop.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where is my order? How to track the shipment

# Where is my order?

If you are waiting for your order and want to know where the shipment is, here's how to check it in a few seconds.

### Check the shipment tracking

As soon as your order is handed to the courier, you will receive an email with the ***tracking link***. By clicking on the link you can see in real time where the parcel is and the expected delivery date.

You can also find the tracking in your ***Alberoshop account***, in the ***My orders*** section.

### Can't see the tracking yet?

If the code is not yet available, it is usually because:

* the order is being prepared
* the product has specific dispatch times, indicated on the product page

In these cases the shipping code will be updated shortly. It can also happen that the courier takes a few hours to activate the link after pick-up: if it doesn't work immediately, wait 1-2 hours and try again.

### Need help?

If several days have passed or you have doubts about the order status, write to us in chat providing:

* ***order number***
* ***product name*** purchased

An operator will check immediately for you.

### Do you just want to know the expected date?

If you are interested in the delivery date and not the tracking, you can find it in your order confirmation email. Read [When does my order arrive?](https://supporto.alberoshop.it/en/article/when-does-my-order-arrive-how-to-find-the-delivery-date-88b927/)