> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://supporto.alberoshop.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where do I find the tracking for my order?

# Where do I find the tracking for my order?

When your order is shipped, you will automatically receive an email with the courier tracking link. From there you can follow the delivery status in real time 📦

### 📩 Check your email first

The tracking is sent to the address used during purchase. We recommend also checking **Junk mail / Spam** and **Promotions** (Gmail): the email often ends up there by mistake.

### 👤 You can also find it in your account (if registered)

If you have created an account on alberoshop.it:

1. Log in to your profile
2. Go to **My orders**
3. Open the shipped order
4. You will find the button with the **courier tracking**

|| ⏳ **Tracking not active yet?** Sometimes the courier takes a few hours to activate the link after picking up the parcel. If the code doesn't work immediately, wait 1-2 hours and try again: it will update automatically.

### ❗ Received nothing?

If after shipping you can't find the email, the tracking doesn't arrive, or you have doubts, write to us in chat with the **order number** and we will help you straight away.

⏳ If you have already written to us in chat about this, please don't open another request: we reply to the oldest messages first and you normally receive an answer within 24 working hours.

### ✅ In brief

✔ Tracking arrives via email when shipped
✔ Also check spam and promotions
✔ If registered you can find it in your account
✔ If missing, write to us and we will sort it immediately

👉 [**Open the chat and write to us**](https://go.crisp.chat/chat/embed/?website_id=8b9004b7-e00d-4eb2-a782-cd9a8850582f)