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# The package shows as delivered, but I haven't received it: what should I do?

# The package shows as delivered, but I haven't received it: what should I do?
We're sorry for the inconvenience 🙏 
It sometimes happens that the tracking shows ***""Delivered""*** even though the package is not yet in your hands (delivery to a third party, drop-off at a nearby point, early courier update, etc.). 
Here is what to do, in order ✅

## 1) Check these things immediately (2 minutes)
* Check whether the package was left with a ***doorman/reception*** or a ***neighbour/family member***.
* Look around: ***entrance, garden, garage, courtyard***, any ***delivery points***.
* If the tracking shows a ***PUDO / pickup point***, go there to check.

## 2) Wait a few hours (it often resolves itself)
In some cases the courier marks it as ""delivered"" and the actual delivery happens ***within a few hours*** (or by end of day).
|| 💡 Useful tip
If the tracking was updated recently, wait ***2–6 hours*** and check again: the package often arrives shortly after.

## 3) If it still hasn't arrived after 24 hours, contact us immediately
Open a support request so we can act quickly with the courier. 
***Please have the following info ready:***
* ***Order number***
* ***Full name*** on the intercom
* ***Full delivery address***
* ***Phone number***
* (if possible) ***screenshot of the tracking***

👉 [***Request assistance for a delivered but not received package***](https://go.crisp.chat/chat/embed/?website_id=8b9004b7-e00d-4eb2-a782-cd9a8850582f)

## What happens next
Once we receive your report:
* ✔ We immediately start a check with the courier
* ✔ We keep you updated on the outcome and next steps
* ✔ If needed, we manage the best solution together with you (investigation, recovery, new shipment, etc.)

||| ⏳ Have you already submitted a support request?
We have received your message and will reply as soon as possible 🙌 
Sending multiple requests for the same issue can slow down the process. 
Just wait for the reply to your ***first report***, we've got it covered!