> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://supporto.alberoshop.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I won't be home for delivery, what can I do?

# I won't be home for delivery: what can I do?

It can happen that you're not available on the delivery day. Here's what to know and how to organise yourself 📦

### 📩 Track the shipment and plan ahead

When your order ships you receive an email with the **courier tracking**: from there you can follow progress in real time and know when the parcel is out for delivery. Find out how in [Where is my order?](https://supporto.alberoshop.it/en/article/where-is-my-order-how-to-track-the-shipment-1szmxtl/)

Many couriers, via the tracking link, let you **manage the delivery directly**: change the date, indicate a neighbour or request pick-up at a nearby point. Check the options available on the tracking page.

### 🕒 Can you guarantee a time slot?

We can't guarantee a fixed time slot, but we can forward your request to the courier to check the available options. If you have a specific need, write to us in chat with the order number and a phone contact.

### 📦 If you weren't home at the delivery attempt

If the courier doesn't find you, they usually leave a notice and try again, or deposit the parcel at a pick-up point. Check the tracking to see what happened and the pick-up instructions.

If the parcel shows as delivered but you haven't received it, read [The package shows as delivered but I haven't received it](https://supporto.alberoshop.it/en/article/the-package-shows-as-delivered-but-i-havent-received-it-what-should-i-do-sxiprh/)

👉 [**Open the chat and write to us**](https://go.crisp.chat/chat/embed/?website_id=8b9004b7-e00d-4eb2-a782-cd9a8850582f)