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# I received a missing item, what should I do?

# An item is missing from my parcel, what should I do?

We are sorry for the inconvenience 🙏 We will help you check and sort it out as quickly as possible. On rare occasions an item can be forgotten while preparing the order, but no worries: we take care of it.

## 📦 What to do now

Open the request on our support portal, selecting **"Missing parts or accessories"**:

👉 [**Open a support request**](https://assistenza.alberogroup.com/assistenza/en)

The form will ask you for:

* your **order number**
* **which item is missing** and in what quantity
* a **photo of the parcel** and of the contents you received

## 🚀 What happens next

* ✔ our team checks the order
* ✔ we identify the mistake quickly
* ✔ you receive a reply within 24-48 working hours with the solution

💙 We are here to help and sort everything out as soon as possible.

⏳ If you have already opened a request for this case, please do not open another one: requests are handled in order of arrival and opening more than one only slows down the resolution.

## ✅ In short

* Open the request on the support portal
* Provide order number, the missing item and a photo of the parcel
* We reply within 24-48 working hours

If **part of your order has not been shipped yet** or the parcel has not arrived, do not use the portal: write to us in the chat and we will check the shipment status together.

👉 [**Open the chat**](https://go.crisp.chat/chat/embed/?website_id=8b9004b7-e00d-4eb2-a782-cd9a8850582f)