> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://supporto.alberoshop.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Make a Return?

# How to make a return?

If you need to return a product bought on alberoshop.it, you can do it quickly and easily by opening a request on our support portal. Here is everything you need to know 👇

## 📦 How long you have to return

You have **up to 30 days from the delivery date** to request a return.

## 💶 Free return: what it means

The return is **free** in the sense that we do not apply any extra charge or penalty to accept and handle your request, with a term exceptionally extended to 30 days compared to the legal minimum.

However, the **shipping costs to send the products back** to our warehouse remain at the customer's expense, together with any storage or additional fees if they become necessary during handling.

## 🔎 Special cases

* ✅ **Wrong or faulty product** → we take care of it, you do not need to make a return
* 💔 **Product arrived broken** → free replacement, no return needed
* 🔄 **Change of mind** → the return is possible within 30 days, with return shipping costs at the customer's expense

## 📝 How to request the return

Open the request on our support portal and choose the reason for the return (no longer needed, bought by mistake, faulty, damaged, wrong item and others):

👉 [**Open a support request**](https://assistenza.alberogroup.com/assistenza/en)

The form will ask you for the **order number**, the **product** and **photos**, if the product has a problem.

An operator checks everything and replies within **24-48 working hours**.

⏳ If you have already opened a request for this return, please do not open another one: requests are handled in order of arrival.

## ✅ In short

* Return possible within 30 days of delivery
* No handling penalty, but return shipping at the customer's expense
* Wrong, faulty or broken products: we handle them, with no return
* The request is opened on the support portal

If your order **has not arrived yet** and you want to cancel it, do not use the portal: write to us in the chat, if it is still being prepared we can stop it.

👉 [**Open the chat**](https://go.crisp.chat/chat/embed/?website_id=8b9004b7-e00d-4eb2-a782-cd9a8850582f)