> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://supporto.alberoshop.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to contact us

# How to contact us

## 📦 Have you already received your order and there is a problem?

If the product arrived damaged, faulty, wrong or incomplete, or if you want to return it, open a request on our **support portal**: it is the fastest route, because it collects all the details and photos we need straight away.

👉 [**Open a support request**](https://assistenza.alberogroup.com/assistenza/en)

An operator takes charge of the request and replies within **24-48 working hours**.

## 💬 For everything else: the chat

For questions before buying, shipping information, orders that have not arrived yet, cancellations, invoices or quotes, the fastest way to reach us is the **chat on the website**: it is the channel we handle as a priority.

💬 **Write to us in the chat** and tell us about your case.

### ⏱ Response times

We normally reply **within 24 working hours**. If you have already sent a request, please wait for the answer: sending several messages about the same issue slows the support down, because we give priority to the oldest requests.

### 📌 Alternatively

If you prefer, you can also contact us through:

* 📧 Email: [assistenza@assistenza.alberoshop.it](mailto:assistenza@assistenza.alberoshop.it)
* 📞 Phone: +39 081 278 3137
* 📩 Facebook and Messenger
* 📸 Instagram
* 📲 Telegram

### ✅ To help us solve it faster

Always include your **order number** and a **clear description** of the problem. That way we can act right away 🚀

👉 [**Open the chat and write to us**](https://go.crisp.chat/chat/embed/?website_id=8b9004b7-e00d-4eb2-a782-cd9a8850582f)